Last updated: 22 August 2026
This policy explains how cancellation and refund requests are handled for DikhoOnline digital services.
DikhoOnline is the trading brand of Kumars Traders, Lalkuan, Uttarakhand 263141, India.
Advance payments
Package orders begin with a 50% advance. The advance reserves delivery capacity and may also be used for agreed third-party costs required for the project.
Revisions and refund eligibility
Two reasonable revision rounds are included. If the delivered work is still not accepted after those revisions, the advance is eligible for refund after deducting actual, non-recoverable costs already incurred for the project, such as domain registration, hosting or third-party licences.
Cancellations
Send a cancellation request as soon as possible. Work completed before the request and non-recoverable third-party costs will be considered when calculating any eligible refund. Monthly Care has no lock-in; cancellation stops future manually arranged monthly service periods.
How to request a refund
Email hello@dikhoonline.com with your name, payment reference, selected package and reason for the request. DikhoOnline will review the completed work and documented third-party costs, then confirm the eligible amount and processing timeline in writing.
Payment processing time
Refund requests are reviewed within 7 business days after all required order details are received. If approved, DikhoOnline will initiate the eligible refund to the original payment method within 7 business days. The time taken to appear after initiation depends on Cashfree, the customer’s bank and the payment network and is normally an additional 5 to 10 business days.
Contact
For questions, email hello@dikhoonline.com or use the Contact page.